If the worst happens, and a renter covered by OneApp Guarantee defaults on their lease, we protect you against losses and damages up to 3x the base rent. Learn more about default protection.
We make submitting default claims headache and hassle-free, so you can get the support you need without unnecessary delays. Learn more about default claim requirements.
🏆 Pro Tip: All the important info is in our Default Claim Guide – add it to your Learning Management System (LMS) for quick access anytime.
If detailed instructions aren't your thing, here's a quick video walkthrough – otherwise, keep reading.
Start a new default claim
- In your OneApp Guarantee account, click the Residents tab in the left navigation bar.
- On the Residents page, use the search panel to find the resident.
- Click the Start a Default Claim link next to the resident you want to file a claim for.
Provide supporting information for the claim
Default Claim Reason
- On the Claim Detail page, click the button that best describes the reason for your claim. You can select the following reasons:
- Lease Break: The resident broke the lease.
- Skip: The resident vacated (skipped) without notice.
- Eviction: The resident has been evicted or is in the process of being evicted.
- Non-Payment: The resident stopped paying rent.
- Lease Violation: The resident was given notice to vacate for a lease violation.
- Early Move Out: The resident has decided to move out early.
- Rental Assistance: The resident has requested rental assistance. Learn more about the rental assistance claim option.
- Once you've selected a reason, click Next at the bottom of the screen.
Default Claim Details
- On the Claim Detail page, answer the questions and/or provide the following information for the claim:
- Is the claim being made on the original lease?
- Lease Duration in Months
- Lease Start Date
- Lease End Date
- Has the renter moved out?
- Move Out Date
- Date of First Missed Rental Payment
- Rental Losses
- Is there a Standard Security Deposit?
- Do you use a Security Deposit Alternative?
- Are there damages to be claimed?
- Are there any legal fees?
- Has the unit been re-rented?
- *Note: If you chose to submit a claim before the unit is re-rented, you are choosing an early payout. With an early payout, you may not receive the full maximum payout amount available to your property. To benefit from the full max coverage, you may want to wait to submit your claim until the unit is re-rented.
Required Documents
- At the bottom of the Claim Detail page, upload all required documents. Learn more about required documents for default claims.
- Once all your documents are uploaded, click Next at the bottom of the page.
Submit the claim
Review Claim Details
- On the Review Claim Checklist page, review the claim details and ensure everything's correct before you submit.
- To edit the claim:
- At the top of your screen, click the Action dropdown menu > Select Edit Details
- Make your edits and click Next at the bottom of the screen
- To submit the claim:
- Check the box at the bottom of the page, acknowledging it's been reviewed and everything's correct.
- Click Next.
Select Payout Method
- Select the payment method for payout:
- ACH: Receive the payout via direct deposit
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- Send a Check: Receive the payout by check via mail
- For payouts via ACH:
- In the pop-up, enter your Employer Identification Number (EIN)
- Click Continue and Confirm
- In the Stripe pop-up, click Agree and Continue to authenticate your account
- For payouts via Check:
- In the pop-up window, provide the Property Name and Address.
- Click Submit.
💡 Good to Know: Once a completed claim is approved, you can expect to receive the payout within 10-14 business days. If there are any delays, missing documents or additional information is needed, a member of our team will contact you directly.
