How to refer an applicant

Referring a new applicant to OneApp Guarantee is quick and easy! By submitting a referral, you're giving renters access to the support they need to get into housing while protecting your property from financial risk. 

If detailed instructions aren't your thing, here's a quick video walkthrough – otherwise, keep reading. 

How to refer a new applicant

• In your OneApp Guarantee account, click the Refer a New Applicant button at the top right of your screen. 
  
  
• On the Refer a New Applicant page:
  • Enter the Property Details: 
    • Property Name: The name of your property.
    • Monthly Base Rent Amount: The fixed monthly rent, excluding utilities and fees.  
    • Lease Duration: The duration of the lease in months. 
  • Enter the Applicant Details:
    
    • First Name: The applicant's first name. 
    • Last Name: The applicant's last name. 
    • Phone Number: The applicant's primary phone number. 
    • Email: The applicant's primary email address. 
    • Verified Gross Monthly Income: The applicant's total income before taxes and other deductions. 
• You may also opt the applicant in for communications in Spanish by checking the box to Send communications in Spanish
  
• Below the referral details, select the option that best describes the applicant's status: 
  • Conditionally Approved: After being screened screened, the application and was conditionally approved. 
  • Denied: After being screened, the application was denied. 
• Once complete, select the reason for referral from the dropdown that appears. You can select the following reasons:
  • Credit: The applicant doesn't meet your property's credit criteria.
  • Income: The applicant doesn't meet your property's income criteria.
  • Rental History: The applicant doesn't meet your property's rental history criteria.
  • Eviction: The applicant doesn't meet your property's eviction criteria. 
  • Landlord Debt: The applicant doesn't meet your property's landlord debt criteria.
  • Housing Authority Participant: The applicant is a housing authority participant.
  • Other: The applicant doesn't meet your property's criteria in another area. 
• Click Save.
• In the pop-up window, check the box to acknowledge that the resident has already been screened. 

• Click Yes, Continue. 

That's it! Once your referral is submitted, the applicant will receive a link from us via email to submit our free application and we'll guide them through the rest of the guarantee process, keeping everything seamless for you and your applicant.