First, thank you for being a valued partner! We know your time is valuable, so we've created clear paths to get you exactly the support you need, when you need it.
Your OneApp Resources
- For Quick Help & Technical Issues → Customer Support
- Our Customer Service team is there when you have an "I need help now" situation. Need help logging in? Requesting a refund for an applicant? Is something in the platform not working right? We've got you covered!
- Send us a quick chat, submit a support ticket, or email us at support@oneappguarantee.com.
- You can also call us at 503-558-6319
- For Partnership Questions → Your Dedicated Partner Success Manager
- Your Partner Success Manager is your go-to resource throughout your entire journey with OneApp - everything from your initial onboarding, to ongoing performance reviews and expansion for your properties.
- Here's just a taste of some of the things Partner Success can help you with:
- Adding/updating properties
- Training new team members
- 👉 Register here to join one of our weekly onboarding calls
- Consulting on your portfolio and how we're performing against your goals
- Recommendations to mitigate risk at your properties (while still honoring our mission - to create access to housing!)
- Additional Self-Help
- You have 24/7 access to this Help Center to find answers to FAQs, review application and default requirements, and gather materials for internal trainings.
- In the OAG platform, you can also find answers through our Support tools:
- Click on the green question mark to get a quick tour of the platform
-
-
- Send us a chat in the bottom right corner
-
