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I'm not receiving OneApp Guarantee emails

Not receiving emails from OneApp Guarantee? Here's what to do.

OneApp Guarantee sends notification emails to inform you of events such as referral updates, approval agreements, and default claim updates. You will also receive a welcome email when you first signup or are invited to create a OneApp Guarantee account. 

If you notice that you're not receiving OneApp Guarantee emails, follow the troubleshooting steps below to confirm that your OneApp Guarantee notifications, email inbox, and allowlisting settings are correct. 

Search your email inbox for OneApp Guarantee notifications

If you haven't received a OneApp Guarantee notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for one of the OneApp Guarantee email addresses below to find any existing notifications that have been moved. 

Check your email inbox settings

Based on the email client you're using, you may need to update certain settings to ensure emails from OneApp Guarantee aren't getting filtered out of your inbox. If you're expecting to receive a signup, notification, or verification email from OneApp Guarantee and nothing appears in your inbox, check your SPAM or junk folders to see if your email provider mistakenly filtered them out of your main inbox. 

If you're using Microsoft Outlook, you can follow the steps below to confirm that OneApp Guarantee emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it. 

Release quarantined OneApp Guarantee emails in your Outlook inbox or Office 365 account

Office 365 and Outlook may quarantine OneApp Guarantee notification emails automatically. To fix this issue, you should check your quarantined messages and release any OneApp Guarantee emails from quarantine: 

  • In your Office 365 Security and Compliance Center, navigate to the Quarantine section.
  • Follow these instructions to move any OneApp Guarantee emails back to your inbox. 

Move OneApp Guarantee emails into your Focused Inbox in Microsoft Outlook

If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from OneApp Guarantee. To fix this issue, you can follow these steps in Microsoft's documentation. 

Set up allowlisting

If you've confirmed your email client isn't filtering OneApp Guarantee emails, then you may need to work with your IT team to update your allowlist or add OneApp Guarantee as a "safe sender". If you're using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation. 

Allowlist OneApp Guarantee email addresses

The following is a complete list of email addresses OneApp Guarantee uses for internal email notifications: 

  • noreply@oneappguarantee.com
  • notifications@oneappguarantee.com
  • noreply@notifications.oneappguarantee.com
  • noreply@notifications.transactional.oneappguarantee.com
  • support@oneappguarantee.com
  • success@oneappguarantee.com
  • accountmanagement@oneappguaratnee.com
  • marketing@oneappguarantee.com
  • partnersuccess@oneappguarantee.com
  • defaults@oneappguarantee.com