To ensure a smooth and efficient reimbursement process, you'll be asked to upload certain documents when filing a default request.
🏆 Pro Tip: All the important info is in our Default Guide – add it to your Learning Management System (LMS) for quick access anytime.
Required documents vary based on the reason for your claim, but may include:
- Resident Lease Agreement: The original, executed lease agreement that the resident signed at move-in.
- Incoming Lease Agreement for New Resident: The executed lease agreement for the incoming resident.
- Full Accounting Ledger: The full move-out accounting ledger starting from the move-in date (the starting balance must show $0).
- Income Documents: Any and all income documents that were used to approve the resident's income at move-in. Learn more about submitting required income verification documents.
- Move In Report: A completed move-in report that shows the condition of the unit at the time of move-in.
- Move Out Report: A completed move-out report that shows the condition of the unit at the time of move-out.
- Photos of Unit Before Move-In (Optional): Photos that show the condition of the home at the time of move-in.
- Photos of Unit After Move-Out: Photos that show the condition of the home at the time of move-out.
- Invoices or Receipts of Damages Paid: All invoices/receipts pertaining to the damages included in the claim.
- Documents for Legal Expenses: All invoices/receipts pertaining to the legal expenses included in the claim.
Once you've gathered your documents, you can submit your reimbursement request. Learn more about submitting a default request.
